FAQ
General Questions
Can I special order a phone?
Answer:
We can special order many different phones. Please stop in and talk to our local sales team about the phone you are interested in.
Do you carry rugged phones?
Answer:
We carry phones for varying lifestyles and usage. We can also special order phones not typically carried in retail store inventory. Please check with your local sales representative about the phone best suited for your usage.
Do you offer night and weekend minutes?
Answer:
We offer unlimited daytime, night time, and weekend time in the local calling area.
When will you be expanding your coverage area?
Answer:
We are continually adding new coverage areas and improving the existing quality of coverage within our service areas as well. Please check our coverage maps for the latest updates.
How can I track how many roaming minutes are left on my account?
Answer:
Call the retail store closest to you for a call report. This report may only reflect the calls that have been reported to us. There can be up to a two week delay for calls to show up on the report.
Do the retractable car chargers work as well as the regular ones?
Answer:
Yes they do. Plus no messy cords lying around your car!
Is there any way I can identify callers other than using caller ID?
Answer:
Many of the phones that we carry offer a feature that allows you to set a special ring tone for a particular group. This helps identify people calling you. You may assign different ring tones for different groups of callers, such as work, family, friends, or clients. We also carry phones that offer a "Picture ID" feature allowing you to see a photo of who's calling.
Should I store numbers to my phone or my sim card?
Answer:
On many phones it would be better to store your phone numbers on the sim card. By doing this you can change your sim card to another phone and still have access to your phone book. If your phone does not have enough memory to do this, you can use the phone's internal memory or a combination of both.
I worry about my family driving while on the phone. What can I do to keep my family driving safely?
Answer:
Simmetry advocates safe driving. We believe that it is safer to use "hands free" devices such as ear buds, voice dialing or other such devices. The best solution of all may be to simply pull over to the side of the road to talk on your wireless phone.
Is a carrying case important?
Answer:
Yes, a carrying case will help protect the phone from the daily elements.
Where can I buy accessories?
Answer:
At any of our local retail locations or online at our secure e-commerce accessory mall page.
Technical Support Questions
What should I consider when using a security code on my phone?
Answer:
If you feel you need have to use a security code, keep your code in a safe place where it will not be lost. We cannot unlock your phone if you would happen to forget or lose your code.
How can I download ringtones/pictures?
Answer:
Using Sim-media. With service plans utilizing data you will be able to login and download the latest ringtones and wallpapers. You can also surf and search the mobile web and even check your Adams email, all from the convenience of your Simmetry mobile phone.
Does high or low temperature affect my phone?
Answer:
Yes. Do not leave phone in high or low temperature areas (i.e. in your car). This could affect you battery performance and can also crack the liquid crystal screen on the phone. This type of damage would not be covered under you warranty.
Will moisture affect my phone?
Answer:
Keep your phone away from water or moisture at all times. Your phone is an electronic piece of equipment. Therefore moisture can severely damage it. Note: Liquid or moisture damage is not covered by the manufactures warranty.
Can my phone be damaged from over-charging?
Answer:
Not if it is only an occasional occurrence. It is best if you allow your phone to drop to one bar of strength or low battery on a regular basis. Then charge your battery the recommend time specified by your phone manufacturer. It is best not to put your phone on your car charger each time you get into your car. Over time this can negatively affect your battery.
My phone displays "SIM Blocked" – What do I do?
Answer:
Please contact your local service center.
My voicemail icon will not turn off. What can I do?
Answer:
Try Power Cycling your phone as described above. If this does not work, bring your phone into any authorized Simmetry dealer for assistance.
Will I have signal everywhere within the coverage area?
Answer:
With cellular service, there are areas known as dead spots. If you lose signal, try moving to another area with more windows or a location of higher elevation.
What is "Power Cycling"?
Answer:
Turning the power on your phone off and then back on. This will help with potential signal strength issues, “unregistered SIM” errors, or complete loss of network registration. Removing the battery and then re-installing it may also prove helpful if a regular Power Cycle does not correct the problem.
